If you notice an error in your timecard—such as incorrect punches, break times, or total hours—you can submit a Time Dispute directly in the WAE system.
Time Dispute Window
You have 48 hours from the end of your shift to submit a dispute. After that, you’ll need to contact WAE Support via a help ticket or chat for assistance.
How to Submit a Time Dispute
WAE provides several ways to initiate a Time Dispute:
- Break Confirmation:
For shifts longer than six hours, WAE will ask if you took your required 30-minute break when clocking out. If you select "No", you’ll be prompted to complete a Time Dispute.
- Early Punch-Out:
If you punch out before your scheduled end time, you’ll be asked to provide a reason. This information is sent to WAE Enterprise users for review.
- Punch-Out Confirmation Screen:
After clocking out, you’ll see a summary of your shift with the option to dispute any part of it.
- Job History:
You can review past shifts in the Job History section. If it's within 48 hours of the shift's end, you’ll see a Dispute option for eligible timecards.
Submitting the Dispute
When submitting a Time Dispute, you’ll need to enter:
- Your suggested Punch In and Punch Out times
- The Break Duration (if applicable)
- A brief reason for the dispute
What Happens Next
Your Time Dispute will be reviewed. If approved, your timecard will be updated accordingly.
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